Recently, Sue Orme, Clinical Educator at Nationwide Children’s Hospital’s Big Lots Behavioral Health Pavilion asked that we provide an introduction of our Ronald McDonald Family Room by way of a blog post that will be published in the BHP’s internal staff e-newsletter. Our program manager, Vicki Chappelear, wrote the following wonderful synopsis for our partners at the BHP.
Who we are: The Ronald McDonald Family Room is a program of the Ronald McDonald House Charities of Central Ohio. The Ronald McDonald House opened in March of 1982 with 15 bedrooms as a result of passionate volunteers who had a vision to start a House in Columbus. We have now grown to 137 bedrooms. The Family Room at the BHP is the second Family Room in Columbus with the first being at OhioHealth Riverside Methodist which opened in July 2017.
What we do: Our Family Room space serves as a respite for families away from the demands of inpatient and outpatient units. We offer a quiet place to make phone calls, grab a cup of coffee, eat a snack, do laundry or even take a shower! Families can also access a beautiful, serene outdoor courtyard where they can get a breath of fresh air and sunshine. We truly understand family centered care means keeping the whole family healthy and we are doing our part to meet those needs outside of patient care.
Where we are: The Ronald McDonald Family Room is located just off the elevators on the 5th floor. We are adjacent to the west courtyard.
Why we do it:
• I think the Family Room is important because it allows families to remain close while also providing a space for family members to take time for themselves. Whether it’s getting a cup of coffee, enjoying the courtyard, or doing a load of laundry – the Family Room is a spot for families to feel relaxed and refreshed. I think family members are best able to care for and encourage their kids receiving treatment if they’re also taking care of themselves and the Family Room provides that space for that to happen. Abigail Brumme, RMCH Family Activities Manager
• Families with children at the BHP need a place to rest and disengage from the stress created by having a child with mental health issues in treatment. Darla Stover, RMCH Program Director
• “This was truly my home away from home. I felt I had a safe place every day to go to. I will never forget. I am so grateful and appreciate it so, so much. Took so much off my mind, so I could focus on (my child).” – a guest of the BHP Family Room
“We are in this together.” That phrase has become a call to action across the community. For us at Ronald McDonald House Charities (RMHC) of Central Ohio, it means going the extra mile to provide a safe environment for the families we serve. Heading into our fifth month of the living thru a pandemic, the Ronald McDonald House continues to be a refuge for families with a child in the hospital.
Feeding our guests was a top priority when news of the Pandemic began. Typically, thousands of volunteers provide both the food supplies and people power to create meals for our guests. Our team was unsure how we would source and afford fresh and healthy foods. But like our inspirational guests, we don’t give up too easily. We decided to be proactive and grow healthy food! The photos at the bottom of the page are of the Ronald McDonald House garden which was planted by staff and a few volunteer gardening experts.
Regardless of the pandemic, young people still have existing medical and mental health needs. The Ronald McDonald Care Mobile (RMCM) has been working in partnership with Nationwide Children’s Hospital to continue to provide access to much needed primary care. The Care Mobile serves as the medical home for many children and has an obligation to continue to provide the highest level of care possible. Our team of medical professionals on the RMCM helped divert patients with no covid-19 related symptoms, but still needing medical services, from urgent cares and emergency rooms.
In addition, we were training and preparing for our September 15 opening of the new Ronald McDonald Family Room (RMFR) in the Big Lots Behavioral Health Pavilion at Nationwide Children’s Hospital. This new Family Room will provide support for those dealing with childhood mental health challenges, the only facility of its kind in the US. Hospital staff encourage breaks from the hospital floor for the wellbeing of family members. Physical wellbeing; feeling refreshed and recharged. Psychological and emotional wellbeing; feeling less stressed. The Family Room allows family members to switch from the role of providers of care to recipients of care. This experience provides respite from the stress and challenges of their circumstances.
This unique RMFR will also provide the opportunity to find relief from worries and stress related to financial pressures. Families that use this space will generally save $37 a day on average in meals, laundry and travel. They can also shower, store some food in a fridge, have a nap, prepare food and drinks, do some laundry, spend time with their family, talk openly about their feelings, or be alone in a relaxing homelike environment.
Young people have an extraordinary need in Central Ohio and across the country for more behavioral health services and research to help children and adolescents. The Ronald McDonald Family Room is located within the walls of a unique facility dedicated exclusively to child and adolescent behavioral and mental health issues on a pediatric medical campus. The facility features inpatient services, intensive outpatient services, a Psychiatric Crisis Department and research all under one roof.
Family centered care is a priority and the Ronald McDonald Family room will offer respite to families who have children being seen in all these areas. Family-centered care is a priority. Outdoor courtyards, a sanctuary and the Ronald McDonald Family Room offer respite to families. Family-centered care is a priority. Outdoor courtyards, a sanctuary and the Ronald McDonald Family Room offer respite to families. This integrated pediatric behavioral health approach serves as a model for other health care systems across the nation. We are extremely proud to offer this much-needed service to children and families in Central Ohio and beyond.
I want to personally thank each and every one of you who has stepped up to support the services that we provide at Ronald McDonald House Charities of Central Ohio. If you would like to learn more about how you can support our mission, please visit RMHC-CentralOhio.org or feel free to contact me or someone on our team directly. We truly are better together.
If you would like to make a donation to support families at the House: https://rmhc-centralohio.org/donation-form/
With deepest care,
CEO and Executive Director
Ronald McDonald House Charities of Central Ohio
Hi! My name is Meesha Sparrow. I went to school for Business Administration with a minor in finance. I’ve held several positions including being a receptionist for various law firms, providing mortgage services for a big bank, and even working directly with engineers in Germany for a car company. My first job was as a youth leader at a small neighborhood church when I was 14. During high school, I interned at a middle school and hospital.
I was first introduced to the Ronald McDonald House through Thirty One Gifts as a consultant. At the time, I was going through a big career change and working on understanding what I was truly passionate about. During this time, I worked on getting to know my personal core values and finding out what was important to me: honesty, compassion, gratitude, hope and children. In 2018 I became a volunteer. I was a “go getter” and would mainly clean rooms every Monday evening. I quickly discovered all the volunteers shared a lot of my main core values. I felt like I belonged.
When a position opened up for a family service manager I was thrilled. Working overnights, I get a whole different perspective than what you’d see in the day. There are many overnights I’ve witnessed parents/caregivers just needing to decompress. Being able to vent and share experiences with other families and staff like myself is so important for family members staying at the House. You can see in their faces the relief of not being alone and knowing people are here for them.
During the pandemic, I got the opportunity to work with the development team! What an amazing team. I was pleasantly surprised that not only the volunteers share my core values, but the staff too.
I never expected to get more than what I put in by being a part of the House. The Ronald McDonald House helps me be a better person. From the continuous love and support from the staff and volunteers, the families who make you feel as if you’re their family, to the kids going through so much and still effortlessly smiling at you. I’m proud and grateful to be a part of Ronald McDonald House Charities of Central Ohio.
While most of the world has hunkered down at home, due to the pandemic, and folks leave just to get essentials or some exercise, our skeleton crew is still here, working to keep families as comfortable as possible while they must be staying here. We’re also working without the thousands of volunteers that keep our House up and running. We asked a few of our operations staff members to tell us what work like has been like since Covid-19 came along and what makes them smile behind the medical masks we all have to wear these days.
Kate Becker is our volunteer director. Though the majority of our volunteers have been asked to stay home at this time, there are a few volunteers still coming to the house somewhat regularly. For instance, work continues on the new volunteer-driven garden behind the House, mostly thanks to a few craftmen volunteers led by Bill Mount. The absence of our regular volunteers are sourly missed during this, national Volunteer Appreciation Week and Volunteer Appreciation Month. But Kate says the volunteer calendar really started to change over a month ago. “Meal and project groups began cancelling as corporate partners told their employees to stay home,” she said. “Almost overnight my team and I had to pivot to complete work more than 20,000 volunteers did previously.”
Instead of overseeing volunteer groups preparing breakfast, lunch & dinner for a hundred people, Kate’s staff became the sous-chefs working with our head chef Blair Arms, who usually works directly with meal groups. “My staff balances helping to ensure we are still serving 3 meals a day, seven days a week, with restocking guest rooms, storing food donations and leftovers, doing laundry, and reaching out to the community to have meals catered for the families who are still living with us,” she says. “We’ve adjusted our schedules so that we’re covering as many hours in the day as possible, along with working on the weekends. We’re now at a point where we’re starting to focus on helping the facilities team here with small renovations. Our House occupancy has gone down and the empty guest rooms have provided an opportunity for renovations that would have previously been hard to coordinate with a full-House. We’re wearing many hats these days!”
Kate points out, though, that this has been a very inspirational time. “Through it all we’re been incredibly grateful and the Volunteer Department team has been so flexible and willing to jump-in where they are needed most. It’s been a wonderful thing to see donations for food and cleaning supplies coming in from the community. We’re proud to serve the families at RMHC of Central Ohio and willing to do whatever work is needed to ensure these families can be close to their sick children.”
Our program director at RMHC of Central Ohio is Darla Stover. Family service managers make up the staff members in her department. It’s a job she knows well because she was once an FSM herself. She also spent some time working in our development department. Darla has been working second shift and helping out at the front desk, now that we have fewer FSMs working. She says, “While working second shift, I am helping the development department secure sponsorships as well as helping the volunteer department by doing laundry and stocking the housekeeping rooms.” Darla’s trademark smile may be hidden by the mask she must wear now, but it’s still there. “What makes me smile are dinners delivered to our families and staff from local restaurants,” she says. The dinners, donated by Everstream, are a real treat on second shift these days. “We are getting spoiled!” Darla says. She says that’s not the only thing that keeps her going these days. “Chocolate helps to de-stress as well daily workouts that the hospital wellness center has provided.”
The program manager who works with Darla is Vicki Chappelear. Vicki supervises the family service managers. She used to be a family service manager as well, so she knows the work that she’s back doing again since the number of our family service managers at the House is smaller during the pandemic. In place of the volunteers that usually keep the front desk running, Vicki is there to help families on a daily basis. She says, “Things have been so quiet in the House with very few families and no volunteers. I have primarily been working at the front desk which has allowed me to interact more with the families something I really enjoy. Since we are mirroring the restrictions at the hospital, we have had many conversations with families about the changes. We are all helping each other navigate the new policies.”
As for having to constantly wear a mask these days, Vicki says that can be a challenge itself. “It has taken a while to get use to wearing a mask—I would not have made a good surgeon.” Like Darla, Vicki also finds herself doing work normally done by House volunteers. She says, “While not having volunteers, I have restocked rooms and done laundry. I enjoy doing laundry because the room is warm and smells good. I have enjoyed seeing all members of the staff come together to help keep the House running. I am truly blessed to be a part of this team!”
Vicki says, despite the coronavirus outbreak, her focus is unwavering. “Even though things are very different right now, the mission remains the same. We are still caring for families who have sick kids and walking that journey with them. We continue to celebrate with them when they get to go home or empathize when things are tough. There’s no place I’d rather be during this time than helping families during a difficult time.”
Mike Berry continues to be a familiar face at the front desk, albeit, a face with a mask on. He’s one of the family service managers working through these challenging times at the House. “We are simply here for the families,” he says. “Over these past few weeks during our social distancing, we have dealt with heartache and celebrations. Not one of these families care about what’s happening in the world at this time. We are here providing comfort any possible way we can. That is why I continue to wake up everyday and come to work.”
Working with Mike often times is FSM Megan Renner. She says it’s a lot more quiet with fewer families in the House because siblings can’t stay at the House currently. What else makes it quieter in the House, we asked. “Less volunteers… we miss you all and hope to see you back at the house soon!” What keeps a smile on her face under her mask? “Still seeing our families that are checked in reaching milestones daily, seeing them happy, less stressed due to our services,” she says.
Overnight manager Amanda Toth agrees with Megan that it is quieter in the House since the pandemic struck the U.S. “It’s a lot quieter in the house and not nearly as many families are here and little ones running around which makes me sad, but I know it’s safer for them to be home.” What makes Amanda smile bhend her mask? “Having families members come up to me and thank me for still working through these hard times and how much they appreciate us keeping our door open. A lot of them will tell me if it wasn’t for us they truly don’t know what they would do. Just that statement motivates me to continue to do what I’m doing no matter what is happening in the world.”
Thanks to all of our staff members taking on double duties and work usually done by volunteers. Our families would be going through a tough time even without a global pandemic, and our operations staff continues to work toward making their stay as comfortable as possible under the circumstances.
Ronald McDonald House Charities of Central Ohio is committed to the health and well being of our community. Our team is working diligently to address concerns with the spread of COVID-19 (Coronavirus). In an effort to maintain the safety of our community, we have suspended non-essential volunteer groups. In addition, many meal groups have cancelled or rescheduled for a later date. As you know, the Ronald McDonald House and Ronald McDonald Family Room are completely dependent upon volunteerism to operate.
In these challenging times, we are fortunate to have many people asking how they can help us at RMHC. If you are interested in helping us provide meals to guests of the Ronald McDonald House, please consider making a donation. To learn more about supporting the meal program, called Team Cuisine, please email Katherine.Becker@RMHC-CentralOhio.org. To make a financial donation to support our operations, please visit rmhc-centralohio.org/donation-form/.
In addition, RMHC of Central Ohio has postponed our Volunteer Appreciation Dinner and Handbag HULLABALOO! Dublin in compliance with Governor DeWine’s Executive Order. We will be working with our event committees to announce the rescheduled dates for those events as they become available.
Please know that we sincerely appreciate the support of our community, and look forward to the day that we can open our doors once again to volunteer groups.
RMHC of Central Ohio
We love to share notes of appreciation from our guests and past guests. This one came to us on Facebook giving praise to overnight family service manager Tammy Miller. Tammy has won several Family Service Manager of the Month” awards and is known to be part of the overnight super duo, including FSM Amanda Toth, who decorate the front desk area during holidays.
Just an appreciation post to give a HUGE shout out to Tammy last night (2-22-20). Our little Kipleigh was sick throwing up and just not feeling the best. Earlier, we had been in the office and Kip seen a unicorn. She loved it, but we didn’t get it. Whenever we came down at 11 pm, Tammy helped us get kips temperature and helped us while she was getting sick. Tammy got her a new blankie since she had gotten sick on her blanket from home. Then Tammy said she looked for the unicorn but it wasn’t there. The next morning, we were walking out of our guest room to find a unicorn just outside the door for our sweet girl and it’s safe to say that made Kip happy.
There is nothing better then seeing your child smile, especially over something someone didn’t have to do, but only did it out of the kindness of their heart.
Thank you, Tammy, for always making sure we have what we need and making our girl smile when she didn’t feel good. You are AWESOME!!
A very thankful mommy and daddy
Breanna and Brandon Neff💕
My name is Ashley Agle and one week ago was my first day as a Special Events Intern. I will be working alongside the Development Team to help execute the Handbag HULLABALOO!™ events in both Dublin and Powell. I discovered my passion for this mission during BobcaThon my freshman year. I knew from that moment I wanted to be more involved in BobcaThon and Ronald McDonald House Charities. I have spent the past two summers volunteering at the House in Akron and I have had three different positions on BobcaThon’s team. This year, I am a Co-Director of the Dance Marathon where my friend Dani and I are planning every minute of the big day. We are working on finalizing details because the Dance Marathon is just 24 short days away! Last year we raised $110,020.06 for the House and we are hoping to exceed that!
I am currently a senior studying Child and Family Studies. In a typical week, you will see me running all over campus. I am a proud Ohio University cheerleader where I get to cheer on the Bobcats at football games and men’s and women’s basketball games. I am a member of Delta Gamma Fraternity and I volunteer at various non-profits that highly impact the Athens community. I am also squeezing in as much time as I can with my friends before the bittersweet g-word happens… graduation. I have had a wonderful experience as a Bobcat!
I have dreamed of interning at the House and I am so grateful for this opportunity. Everyone has made me feel so welcomed and I look forward to every day I get to spend here. I am excited to make an impact on these families while learning as much as I can along the way!
Editor’s Note: You can support BobcaThon, which culminates with the big dance event on February 15 by clicking here. To learn more about Handbag HULLABALOO! sponsorship or tickets, click here for Dublin’s and click here for Powell’s.
Where do I even begin, my time here at RMHC has been an invaluable experience. The internship exceeded all expectations and truly touched me in ways that I never knew were possible. At this age, you go into a job thinking of how much it’ll help you and your resume, especially as a graduating senior. It only took me about a week to realize this place would be so much more than just that.
Taking 18 credit hours and working two jobs, I learned the feeling of stress and anxiety all too well this past year. The Ronald McDonald House soon became a place of comfort and ease in the midst of some of my most stressful days. Walking through these doors to a team of caring individuals and volunteers that have so graciously given their time to this mission cures a lot more than you can imagine. The impact this House has on families was made very clear on multiple occasions. On most days I sat in the lobby to get my work done and that soon became the place I experienced the most impactful moments. It was a random Wednesday and to my right, a family walked through the doors with a sigh of instant relief in their faces. I remember thinking about that moment the rest of the day. The next week I saw a family sitting together laughing in the lobby, I’ll never know the struggles that day brought prior to the laughter but I saw the House work it’s magic in giving them that moment together. Weekly, I saw dozens of volunteers walk in and out of these doors putting in time for a mission much greater than themselves. I saw this House create goodness and a love for humanity. Today as I sit here near the exit doors, I see a family with packed bags and smiling faces because they get to leave with a healthy child on their hip. Through all of these subtle moments, I saw the impact this House has made on the lives of so many. I felt the love within these walls each and every day I spent here and always left much better than I came.
The Ronald McDonald House will forever hold a place in my heart, the impact that was made through this experience will last forever. Through my trivial worries I walked into these doors with to the immense distress that families with sick children have felt, I am grateful that we have all found a place of peace within this House.
Thank you to all the families I have met, the team I have worked with and the House itself for giving me the opportunity to witness the magic that goes on inside these walls. Through my internship I learned a lot to help further my career but more importantly, I witnessed the power of love and giving.
My name is Alison Wachtman and I’ve recently been hired on to staff here at Ronald McDonald House as an Events Management Assistant. In my role, I manage all of the auctions across our special events while cultivating new relationships with donors and fostering our existing relationships. I began my time at RMHC this past May as an Events Management Intern. As an intern, I worked closely on the 33rd Annual Joe Mortellaro Golf Classic, which raises around over $300,000 each year for the House! This was the largest event I had ever worked on, and it was truly incredible to see our team pull something of such grandeur together so seamlessly. I am extremely excited to be a part of all of our various events in the future and see how each one uniquely comes together.
I am currently a senior studying Logistics at Ohio State University—Go Bucks! You can often see me cheering on my school in the student section at the Shoe! When I’m not rooting on the buckeyes, I love to rock climb—specifically a form of harness free rock climbing called Bouldering. I’ve been climbing for a couple of years now, and I find that it pushes me to work past my fears as I attempt newer and more challenging routes. I am also in multiple sand volleyball leagues all year round, and I’m gearing up for indoor sand volleyball to start soon! Some of my closest friends play with me, which makes the game even more enjoyable.
In the past, I’ve had experiences volunteering with numerous organizations and international work, and giving in these ways has always been a passion of mine. Now, every day when I wake up and come into work I know that my job impacts a mission that is so much greater than myself. Seeing families around the House and watching events raise funds to make their stay more comfortable during such a difficult time is what I hold on to and what makes this job so special.
I am currently a student at The Ohio State University and just recently started here as a Public Relations and Communications Intern at the Ronald McDonald House and oh what a great experience it’s been already! Growing up in Columbus, the House was a place I frequently heard about and saw often living fairly close to the hospital. My younger sister has been very involved in the youth program at the church I grew up in and The Ronald McDonald House is a place in which they volunteered at often. With that being said, I have always had ties to the House and loved the mission here. This past summer, the company I was currently interning for partnered with The Ronald McDonald House on Food Truck Fridays. This is where I met Ryan Wilkins the Senior Director of Communications and Facilities. I expressed my interest in helping out at the House and looking back I am so glad I did. I began the internship a few weeks ago and I can honestly say from the second I stepped foot in the House I knew I’d be happy here. Knowing my work will really impact the lives of others is an amazing feeling and definitely unique to the industry I’m in. Not to mention, the staff here adds the experience, everyone is so kind and welcoming every single day!
The Ronald McDonald House is here for one reason and that is to help. To help families find a place that feels like home in probably one of the toughest times in their life, when their child is sick. As I begin my projects here, whether it’s marketing an event to our community or communicating with sponsors I know that I am helping one more family find a home in the process. I am extremely grateful that I have been given the opportunity to actively support this mission day in and day out. I look forward to learning more and helping as much as I possibly can.