By Darla Stover, Program Director
The Columbus Ronald McDonald House is staffed 24 hours a day, 7 days a week. Even while our families are sleeping and re-energizing for the next day, 2 Family Services Managers are up all night tallying numbers for the day and preparing the House for the next day. The overnight staff takes pride in making sure that the kitchens, common areas and hallways are clean and the coffee is made so the families can wake up and worry only about one thing: taking care of their child. The Family Services staff at Ronald McDonald House Charities (RMHC) of Central Ohio is a group of 25 managers, some full-time employees but most are part-time. Some of the Family Service Managers have other full-time jobs, some are attending school and yet others have children of their own they are raising.
Family Service Managers (FSMs) check families in and out. When checking families in, FSMs make sure the families know the rules of the House, where all the amenities are located as well as offer emotional support to families who are going through perhaps the most difficult time in their lives. To welcome them to the Ronald McDonald House, each family is given a Thirty-One Gifts tote bag filled with a blanket, stuffed animal and many other goodies. While families are staying at the House, the Family Service Managers make sure they have everything they need and try to take away all of the worries associated with being away from home. FSMs give out toiletries, laundry detergent, alert the families when meals are ready, as well as discuss sensitive situations with hospital social workers. All of these tasks are done to make the families as comfortable and cared for as much as possible so their main focus can be taking care of their child. Aside from caring for our families, the Family Service Managers, are constantly processing room requests received from the area hospitals. In order to process a request, they must run a background check, confirm the child’s appointment as well as determine availability on the request day. FSMs inspect each room before placing a family to ensure cleanliness and a welcoming environment for the family soon to be staying there. Each family upon checkout is given Girl Scout cookies for their trip home. Although a donation is not required, each family is asked to contribute for their stay or to help families in the future to stay close to their hospitalized child.
Our Family Service Managers keep the House safe while the families are sleeping, eating, relaxing, playing and re-energizing. They lend a hand, smile, give a hug, and just listen. They are always in tune with the needs of each family. The Family Service Managers are a most caring and compassionate group of people that dedicate themselves to the care, safety and happiness of each family walking through the doors of the Ronald McDonald House. They have the incredible ability to set their own problems aside during their shifts and focus on the families’ needs and wants. Many times it is the first person that the family meets when walking into the House that leaves the biggest impression on them and their experience while they stay here. For this very reason, the Family Service Managers take great care of the families who may be very fragile, stressed and tired. This group of managers possesses the unique ability to be business-minded, safety conscious and compassionate all at the same time. The families of hospitalized children who stay at the Ronald McDonald House could not be accommodated without the help, love and care of our Family Service Managers. We are forever grateful for them.
By Darla Stover
As I walk the halls of the Ronald McDonald House, I am amazed every day at the support coming from the Columbus community. Ronald McDonald House Charities of Central Ohio is so fortunate to be located in such a philanthropic city. As of October 2014, the 1.8 million people in the Columbus Metropolitan Area gave $1.08 billion to charity. The philanthropic spirit of Columbus is very evident at RMHC.
Throughout the House are the names of companies, foundations, individuals and organizations that have chosen to become a permanent part of the Ronald McDonald House. On the guest rooms are names of both permanent and annual supporters of the House. The maze of hallways and 137 guest rooms proudly boast the names of those who have chosen to become long-term supporters of RMH. The rooftop patio overlooking the courtyard holds pavers with meaningful quotes, memorials, company logos, volunteers, families and individuals that have left a legacy atop the expansion.
Throughout the courtyard, gardens and play space, large rocks with supporters names inscribed in them dot the landscape. These donors were instrumental in leading a successful capital campaign to build the expansion that opened in September 2014. The hallways themselves, as well as the community rooms, boast of the donors who adopted them.
These people who walk through the front doors of the Ronald McDonald House immediately feel the energy of the supporters-families, volunteers, corporations, foundations, individuals, groups and staff members. How can I help? What can I do? What can I give? These are questions we hear all the time at RMH. The partnerships and friendships created at the Ronald McDonald House are long-lasting, meaningful and impactful. Corporate partners extend their reach to their foundations, employees and clients. Individuals invite friends from their social circles and associates from their work to be a part of this community of families all caring for their hospitalized children at their home-away-from-home.