Joy Is a Good Thing
February 3, 2016By Andrew Sturgill, Romeo’s Pizza
Andrew Sturgill, Owner of Romeo’s Pizza at Slice of Columbus
Many things lead me to donate pizza to Ronald McDonald House Charities (RMHC) of Central Ohio. The most influential was Joyce Mitchell, my late mother-in-law and her fight with cancer. I remember her saying to me one day that she wasn’t feeling very well from all the chemotherapy, “man, a slice of pizza sure makes you feel normal.” That statement stuck with me, because it’s so true. Everyone loves pizza, I joke all the time the greeting kids give the pizza guy is second only to Santa Claus. Joyce’s statement turned a light on for me. It made me think about how truly blessed I am. I have four beautiful, happy, spoiled, ornery daughters. Most of the days in life for my wife, Stephanie, and I is a circus.
From the impact of what Joyce said, I wanted to start doing a monthly pizza party for kids that were at Nationwide Children’s Hospital with long-term illnesses that were there receiving treatment. I wanted to help the kids “feel normal”, even if only for a brief moment. I also believe that I am truly indebted to Nationwide Children’s Hospital because I was a patient there for 20 years. As with most things I set out to do I aim for the stars and fall short, but the moon has a great view too.
As Joyce and I did research, we realized that doing the pizza party at the hospital was not going to be an option because of many red tape details. However, that is what led our search to the Columbus Ronald McDonald House. It made sense; as a parent, I believe there is nothing worse than having one of your babies sick or in pain without the ability to remedy it. I reached out to Columbus Ronald McDonald House and the Volunteer Manager, Meika, and set up the first pizza delivery. Meika is so awesome, always happy and thankful. It makes me feel great when we donate. I asked her if I could bring my two oldest daughters with me on the first trip there to help teach them how good it feels to give.
That first trip was so amazing, it was the only time I hung around while the kitchen staff plus Meika prepared the dinner, because Meika wanted to give the girls and me a tour of the House. As my daughters and I were leaving after our tour, I was able to see into the dining area. The good vibes coming out of there from the few families that had gathered and the kitchen team was amazing. There were many smiles and even some laughter. It gave me a feeling of happiness that is hard to explain; I was hooked.
That brings me to a story I want to share. My District Manager (DM) and I were having a meeting about six or eight months ago reviewing sales, delivery performance, labor cost, and food cost numbers. On that day I was able to coach my DM on something that is more important than pizza or profitability. The DM asked me why we do Ronald McDonald House orders. He explained that the Columbus Ronald McDonald House is about 20 minutes away from our closest store’s delivery area and he wasn’t sure we would get any residual business impact from it. He pointed out that we don’t post it on our Facebook or other social media accounts. I believe my answer shocked him in a good way. I simply said, “it is because of how giving those pizzas make me feel.” He looked at me silently for a minute, confused. I explained to him I get more JOY out of giving those 20 or 30 pizzas to Ronald McDonald House Charities of Central Ohio than I could ever explain with words. I challenged him to deliver an order. A month or so later at a different meeting he told me he had. He smiled at me and said that we should do that as often as the Columbus Ronald McDonald House needs us.
I wanted to share that because I think it speaks to the environment created by the staff, volunteers, donors, and parents at Ronald McDonald House Charities of Central Ohio. In one visit, the House hooked my DM the same way the House hooked me. In short, it makes you feel good being there. It’s a place you want to be a part of, even if it’s just a small part. It’s so funny because now Meika usually just texts me last minute when she needs a quick fill in dinner. I wonder if she knows I look forward to her texts. They make me smile.
I will continue to do all I can for Ronald McDonald House Charities of Central Ohio for as long as I am permitted. It reminds me of Joyce, whom my family misses dearly. I would have never had the connection with RMHC without her. Ronald McDonald House Charities of Central Ohio gives so much more to me than they know. No monetary amount or trade of goods ever comes close to the JOY I have when I get a text from Meika, and JOY is a really good thing.
Behind the Scenes with a House Host
January 14, 2015By Bob Tidwell
House Host, Bob Tidwell
My name is Bob Tidwell. I am a volunteer at the Columbus Ronald McDonald on Tuesday night, and my role is the House Host. The volunteers on Tuesday night and the Family Service Managers are just great. I’m proud to be a part of that team.
The House Host position was created by RMH as it was expanding earlier last year when more rooms and more community spaces were added. This meant there was a greater need for helping patients and their families get checked in and settled at the Columbus Ronald McDonald House. Previously, I was a Housewarmer. When this new position was posted, I jumped at the opportunity as I enjoy the personal interaction with families, including the patients. In the process, I moved my hours later and later, as it seemed many families were checking in later after a long drive from their homes. Now I work from 6 p.m. to 10 p.m. on Tuesday evenings. I’ve checked in families from North Carolina, Western Pennsylvania, Boston and many other cities, states, and countries.
Some families arrive in Columbus in the morning and go immediately to Nationwide Children’s Hospital or any of the other area hospitals with their child. The family, minus their child (who has now been checked in to the hospital) then comes to RMH after an exhausting day at the hospital to get checked into the House. Their needs seem to be different than those families who come to RMH late with their child still in tow so I try to adapt. However, these families all seem to have one thing in common—they look frightened and their look seems to say what is going to happen to my child? Either way there is visible relief when they understand there’s a place for them to eat and sleep. I tell them they are in the best place in the world—the hospital will take care of their child and RMH will take care of them with love and compassion.
When families check in, I like them to understand their basic needs will be taken care of: where they will sleep and where they will eat. As we walk around, I try to understand their needs, particularly if they plan to be here a night or two or for an extended period of time. Laundry facility, a spa where they can get haircuts, gym, movies, game room, library, etc. For families who check in late and are worn out from the drive, I give them an “efficient tour” and encourage them to read the facility information in their room or explore the House when they have a free moment.
When I was a Housewarmer, I certainly had the ability to say hi to folks over the weeks and make this experience more personal for them. The position of House Host, however, makes it possible to remember names (not always) but at least remember them and why they are there. It seems a great idea to touch as many lives as possible and a great strategic decision by RMH to create this position.
I was so touched when one of our families, who I had checked in and seen many times since then, came up to me and asked if I had eaten. I told them I had not. They then offered me some of food they had prepared for themselves. I think it’s symbolic of the appreciation of the families to RMH.
I love it when families come in late and have a little girl in tow, invariably going into Children’s for special testing or a procedure. I ask if they would like to see The Princess Room. The joy and awe on these little faces (and the parents) is incredible when they see it and go in. Maybe the visit is for open heart surgery or some other complicated procedure and they won’t have a chance to see it again. It’s wonderful for me and hopefully for them as well.
I also volunteer at another area hospital’s emergency room every week, also where I have the opportunity to work with families of patients who are brought in for emergency treatment. The personal dynamics are virtually the same—fear of the unknown. Though at the hospital it’s more of a short term issue while at the Columbus Ronald McDonald House, unfortunately, is generally longer term. The support of RMH is an incredible benefit to our families and we should all feel proud for contributing.