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Keeping Families Close

September 9, 2015
12d43439-9363-40ff-981f-2b2055992217Life at the Columbus Ronald McDonald House is an experience I will never forget. I was on my one weekend a month drill as an Ohio Army National Guard soldier in Portsmouth, Ohio, where I live temporarily because of school. My fiancé and I reside in Zanesville on days there is no school and drill.
During the month of May drill, she texts me to tell me her water broke. I replied and said “stop joking-it’s not funny.” She replied with “I’m serious-I’m
in an ambulance on my way to Columbus because it’s getting complicated.” I was astonished and speechless because the pregnancy was only 24 weeks.
After every procedure was over with at The Ohio State University Wexner Medical Center, our daughter was transferred to Nationwide Children’s Hospital, and there were a few of questions running through my head. “Is our baby going to make it?” “Where are we going to live for all of this?” “Why did this happen at only 24 weeks” I couldn’t find these answers, but on our second day at Nationwide Children’s Hospital, we were immediately given a place to stay, eat, and do everything to continue living our life at no cost.
The care, love, and warm hands Ronald McDonald House Charities of Central Ohio opened to us gave me lots of hope. I remember asking the manager if I can help in anyway during my stay here. They said “no, my dear, we want you to feel at home at have time for your baby!” The Columbus Ronald McDonald House is truly a house of hope.

Behind the Scenes with a House Host

January 14, 2015

By Bob Tidwell

House Host, Bob Tidwell

House Host, Bob Tidwell

My name is Bob Tidwell. I am a volunteer at the Columbus Ronald McDonald on Tuesday night, and my role is the House Host. The volunteers on Tuesday night and the Family Service Managers are just great. I’m proud to be a part of that team.

The House Host position was created by RMH as it was expanding earlier last year when more rooms and more community spaces were added. This meant there was a greater need for helping patients and their families get checked in and settled at the Columbus Ronald McDonald House. Previously, I was a Housewarmer. When this new position was posted, I jumped at the opportunity as I enjoy the personal interaction with families, including the patients. In the process, I moved my hours later and later, as it seemed many families were checking in later after a long drive from their homes. Now I work from 6 p.m. to 10 p.m. on Tuesday evenings. I’ve checked in families from North Carolina, Western Pennsylvania, Boston and many other cities, states, and countries.

Some families arrive in Columbus in the morning and go immediately to Nationwide Children’s Hospital or any of the other area hospitals with their child. The family, minus their child (who has now been checked in to the hospital) then comes to RMH after an exhausting day at the hospital to get checked into the House. Their needs seem to be different than those families who come to RMH late with their child still in tow so I try to adapt.  However, these families all seem to have one thing in common—they look frightened and their look seems to say what is going to happen to my child? Either way there is visible relief when they understand there’s a place for them to eat and sleep. I tell them they are in the best place in the world—the hospital will take care of their child and RMH will take care of them with love and compassion.

When families check in, I like them to understand their basic needs will be taken care of:  where they will sleep and where they will eat. As we walk around, I try to understand their needs, particularly if they plan to be here a night or two or for an extended period of time. Laundry facility, a spa where they can get haircuts, gym, movies, game room, library, etc. For families who check in late and are worn out from the drive, I give them an “efficient tour” and encourage them to read the facility information in their room or explore the House when they have a free moment.

When I was a Housewarmer, I certainly had the ability to say hi to folks over the weeks and make this experience more personal for them. The position of House Host, however, makes it possible to remember names (not always) but at least remember them and why they are there. It seems a great idea to touch as many lives as possible and a great strategic decision by RMH to create this position.

I was so touched when one of our families, who I had checked in and seen many times since then, came up to me and asked if I had eaten. I told them I had not. They then offered me some of food they had prepared for themselves. I think it’s symbolic of the appreciation of the families to RMH.

I love it when families come in late and have a little girl in tow, invariably going into Children’s for special testing or a procedure. I ask if they would like to see The Princess Room. The joy and awe on these little faces (and the parents) is incredible when they see it and go in. Maybe the visit is for open heart surgery or some other complicated procedure and they won’t have a chance to see it again. It’s wonderful for me and hopefully for them as well.

I also volunteer at another area hospital’s emergency room every week, also where I have the opportunity to work with families of patients who are brought in for emergency treatment. The personal dynamics are virtually the same—fear of the unknown. Though at the hospital it’s more of a short term issue while at the Columbus Ronald McDonald House, unfortunately, is generally longer term. The support of RMH is an incredible benefit to our families and we should all feel proud for contributing.


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© RMHC The following trademarks used herein are owned by McDonald's Corporation and its affiliates; McDonald's, Ronald McDonald House Charities, Ronald McDonald House Charities Logo, RMHC, Ronald McDonald House, Ronald McDonald Family Room, and Ronald McDonald Care Mobile. RMHC of Central Ohio is recognized as a public charity under Internal Revenue Code section 509(a) and has 501(c)(3) status. Donations to RMHC of Central Ohio are deductible. Donors should consult their tax advisor for questions regarding deductibility. The RMHC EIN is 31-0890152. A copy of the RMHC determination letter is available upon request. Ronald McDonald House Charities Central Ohio 711 E. Livingston Ave, Columbus, OH 43205 614-227-3700 : rmhccommunications@rmhc-centralohio.org