By Darla Stover, Program Director

A sweet photo of a family our Family Service Managers support. Photo by Marcy Harris Photos

The Columbus Ronald McDonald House is staffed 24 hours a day, 7 days a week. Even while our families are sleeping and re-energizing for the next day, 2 Family Services Managers are up all night tallying numbers for the day and preparing the House for the next day. The overnight staff takes pride in making sure that the kitchens, common areas and hallways are clean and the coffee is made so the families can wake up and worry only about one thing:  taking care of their child. The Family Services staff at Ronald McDonald House Charities (RMHC) of Central Ohio is a group of 25 managers, some full-time employees but most are part-time. Some of the Family Service Managers have other full-time jobs, some are attending school and yet others have children of their own they are raising.

Family Service Managers (FSMs) check families in and out. When checking families in, FSMs make sure the families know the rules of the House, where all the amenities are located as well as offer emotional support to families who are going through perhaps the most difficult time in their lives. To welcome them to the Ronald McDonald House, each family is given a Thirty-One Gifts tote bag filled with a blanket, stuffed animal and many other goodies. While families are staying at the House, the Family Service Managers make sure they have everything they need and try to take away all of the worries associated with being away from home. FSMs give out toiletries, laundry detergent, alert the families when meals are ready, as well as discuss sensitive situations with hospital social workers. All of these tasks are done to make the families as comfortable and cared for as much as possible so their main focus can be taking care of their child. Aside from caring for our families, the Family Service Managers, are constantly processing room requests received from the area hospitals. In order to process a request, they must run a background check, confirm the child’s appointment as well as determine availability on the request day. FSMs inspect each room before placing a family to ensure cleanliness and a welcoming environment for the family soon to be staying there. Each family upon checkout is given Girl Scout cookies for their trip home. Although a donation is not required, each family is asked to contribute for their stay or to help families in the future to stay close to their hospitalized child.

Our Family Service Managers keep the House safe while the families are sleeping, eating, relaxing, playing and re-energizing. They lend a hand, smile, give a hug, and just listen. They are always in tune with the needs of each family. The Family Service Managers are a most caring and compassionate group of people that dedicate themselves to the care, safety and happiness of each family walking through the doors of the Ronald McDonald House. They have the incredible ability to set their own problems aside during their shifts and focus on the families’ needs and wants. Many times it is the first person that the family meets when walking into the House that leaves the biggest impression on them and their experience while they stay here. For this very reason, the Family Service Managers take great care of the families who may be very fragile, stressed and tired. This group of managers possesses the unique ability to be business-minded, safety conscious and compassionate all at the same time. The families of hospitalized children who stay at the Ronald McDonald House could not be accommodated without the help, love and care of our Family Service Managers. We are forever grateful for them.

By Andrea Biada, Major Gift Officer

For the past several years I headed our company’s annual holiday drive and I chose the Ronald McDonald House as the charity who would receive our contributions. With the Wish List in hand, I spoke to my coworkers and encouraged them to purchase items from the list for this great cause. The first time I came to the House was to drop off the assortment of items we collected during the holiday drive. As soon as the front doors opened, I felt warmth and compassion from the front desk volunteers and staff members. I was immediately impressed and drawn to the House and its mission.

Shortly thereafter, I noticed the Major Gift Officer position available on the Central Ohio AFP’s website. As I was reading the position posting I was instantly evoked with the same feelings of gratitude and warmth that I felt upon entering the Ronald McDonald House that cold, winter day not long ago. Needless to say, I joined the RMHC team in August of 2015 as Major Gift Officer and I couldn’t be more pleased in my new role.

As Major Gift Officer I meet with foundations and submit grant applications to secure funding for the House. I also give tours to familiarize groups, companies, and individuals with RMHC and its mission. I present naming opportunities, both annual and permanent room signs, as well as pavers for purchase to the groups. Our newest initiative, the Adopt-a-Family program, allows individuals and companies to adopt one or more of our guest families each year to ensure families have a place to call “home”.

The generosity that I see on a daily basis from our Central Ohio community and beyond is truly amazing.  I’ve encountered folks who are already engaged in the House, groups new to RMHC, donors, and volunteers, and all come to the House with the same purpose – to help provide our families with the love and support they need to get through this difficult time. I’m grateful to witness such compassion, generosity, and devotion to one House and its mission. I look forward to accomplishing many things in 2016, but most important is working closely with the community to support the Ronald McDonald House and its mission.

By Ryan Wilkins

This time of year makes my heart warm. I’m not totally sure what it is that makes me so glad. Nostalgia? A sense of gratitude? A reminder of what is most important in the world? Whatever the reason, I become full of holiday cheer. Maybe it’s more about the fact that we pause to think about the people in our lives that we care about most. Giving gifts will do that.

Have you seen the video where children have to decide between receiving a gift and giving their parents a special gift? If you haven’t seen it yet, watch it here. What is it about giving that is so moving? I watch these children willingly forsake their dream gift in order to give their parents something special. And when asked, their reactions are each the same. They put their own wants below the value of giving their mom or dad something special – and here’s the kicker – they understand the meaning of giving a gift. Their emphasis is on the act of giving, and not even specifically what they are giving.

This holiday season, I want to say “thank you” to everyone who has so generously supported the Ronald McDonald House. Whether through giving your time, talents, or treasure, you have made a tremendous impact on families just like Evelyn’s. And you give to the Ronald McDonald House so selflessly. We wouldn’t be able to do what we do without you.

So, from the bottom of my heart, thank you for all that you do, so selflessly, to support kids going through tough medical circumstances each and every day. I am so thankful for you.

By Mackenzie Schuler

Mackenzie (second from left) with her grandma Wanda, cousins Logan, her mom Janelle, aunt Teresa, cousin Kennedy, and her sister, Maddie

I love the holidays, but I have especially always loved Christmas. I love the lights, music, decorations, the food, and the traditions. My favorite thing about the holiday, however, involves the memories with my family.

One of my favorite memories involves my entire family when I was 1 or 2, my dad and my grandpa Dave (who were avid outdoorsmen), decided they were going to plant trees for wild life. In two days’ time, my dad and grandpa planted 3,000 trees on my grandparents’ land. These beautiful pine trees grew for a number of years. Around the time I was in elementary school, the trees were large enough for our family to cut down our own Christmas tree. On Thanksgiving afternoon, after all of the food had been eaten, my grandparents, parents, sister, aunt, uncle, and cousin went outside to the field, where all of the trees were planted. As my sister and I scrambled to find our Christmas tree, I noticed how proud my grandpa was. He loved making memories with our entire family. To be able to say we cut down our perfect Christmas tree that my dad and grandpa planted on my grandma and grandpa’s farm is a memory I will always cherish.

Providing memories for families of seriously-ill children to cherish during an extremely difficult time is something our volunteers and staff provide on a daily basis at Ronald McDonald House Charities of Central Ohio. I see it everywhere—from families who congregate together while they do laundry and ask how each other’s child is doing, to parents who switch shifts and go over their child’s care over dinner, so one parent can rest while the other spends time with their child in the hospital. You see mothers of premature babies console each other over coffee. You see meal groups making a homemade meal for our families to eat so they can gain strength and focus solely on their child’s health. You see a parent getting a hug from a volunteer after a difficult day over at the hospital. During the holidays, you see families shop in Santa’s Workshop so they do not have to worry about purchasing presents for their loved ones and they can focus on helping their child heal faster—that’s a memory to be cherished. Seeing families have a holiday meal with their loved ones and not having to worry about preparing it so they can spend every minute with their hospitalized child is a gift.

These small gestures that are shown day after day at the Columbus Ronald McDonald House make a lasting impact on a person’s heart. Although this is an unfathomable time in families of seriously-ill children’s lives, the relationships and memories made at our Ronald McDonald House will be cherished all through each and every person that walks through our doors. There is no price on providing families of seriously-ill children the gifts of hope, relaxation, relieving stress and togetherness—these are the gifts you will find each and every day at the Columbus Ronald McDonald House, and these are the best kinds of gifts. We are so blessed to have volunteers, donors, and community supporters who make every day a gift for our families.

Last year, Shannon Thomas’ cousin had premature twin boys, Cale and Cole, born in Marietta, Ohio. The twins were healthy in size for being born premature. However, they had multiple complications and were rushed to Grant Medical Center in Columbus, Ohio. Cale and Cole stayed in the NICU for close to two months.

Start line of the 2015 Columbus Marathon

Ronald McDonald House Charities of Central Ohio became a huge blessing for Shannon’s cousin during an extremely difficult and stressful time. It allowed them to stay close to their babies, rest in a comfortable bed and enjoy delicious, homemade food.

Shannon was so moved when she heard about the option to run for Team RMHC, Ronald McDonald House’s charity running team, stating:

“The decision to join Team RMHC was a no brainer. I completed my first marathon in May for my own personal goals, but this one is for the twins!”

Team RMHC is filled with runners motivated by similar stories. They have each been touched by the love and care that flows from the Ronald McDonald House. Emily Smith and her family stayed at the House while her brother, Will recovered from a tragic car accident. Emily even completed training for her first marathon on a RMHC treadmill in the Columbus Crew SC exercise room! Parker Sinclair has volunteered at the Columbus Ronald McDonald House with the Red Shoe Society and joined Team RMHC with his wife, Elizabeth. Ken Grape’s grandson was born prematurely. The House saved his grandson’s parents a two-hour drive while he spent 7 weeks in the NICU. The stories of Team RMHC runners are what drives each runner, what motivates them to stomp out another mile, what encourages them to finish the fight! Thirty runners completed the Nationwide Children’s Hospital Columbus Marathon or Half Marathon to celebrate and cherish the stories that connected them to RMHC of Central Ohio.

30 runners.

13.1 or 26.2 miles completed.

$19,512 raised.

195 nights of rest provided for RMHC families.

 Ready to make a difference in your own life and in the lives of RMHC families? Join Team RMHC for our spring season!