Lessons Learned

August 19, 2015

By Aren Carmen

I didn’t know what I was getting myself into the first time I stepped through the doors of Ronald McDonald House of Central Ohio. I had heard the stories, the praise, the positivity that surrounds the house and their mission. I was nervous, painfully so. What could I do to help with something so big, so grand, so important? The first tour did nothing to quell my anxiety as we walked past room after room and I tried my best to soak up every statistic that was thrown at me. From play areas to family rooms, kitchens to offices, I was in awe. The scale of the house baffled me, the passion of the staff inspired me, but the families were what made everything fall into place. From day one I knew that this was not going to be any old internship.

Every time I walk through the doors now, it’s not anxiety I feel, it’s motivation. There’s an aura in the house, the offices, the staff themselves that drives everyone further. Pushes them a little harder to do anything and everything they can to support the families that need the help we provide. This summer I learned what a labor of love truly was. The staff and volunteers that keep the House up and running taught me that in their daily actions. They don’t seek praise, they don’t want anything but to see a family through the hardest times of their lives and finally out that door to get back to their homes happily. The families taught me what it meant to be gracious and strong in the face of tribulation. Despite the situations that led them to the Columbus Ronald McDonald House, they stayed optimistic, friendly, and supportive of each other. I saw the power that a sense of community has in combating despair and fear. I watched families check in, weathered and drained. I watched them check out, bright with life and beyond thankful. I heard stories that tore my heart in two and met kids that I never wanted to stop talking to. I spoke to people that challenged my thinking and others that redefined words like love, courage, and strength.

One of the first things that happened to me when I got the news that I would be working at Ronald McDonald House Charities of Central Ohio was a conversation with a friend who told me about the impact RMHC made on his family when his brother was born. He said that they didn’t know what they would’ve done had it not been for RMHC. It took being a part of the reality of the mission to realize the gravity of his words. When someone talks about the impact that the House makes, it doesn’t stop at the bed they sleep in, or the food they eat. It’s in everything that you experience here. The families, the staff, the support, the feeling of community, the love that you sense in everything that is done here, it all culminates in a truly humbling and powerful experience that words could never capture. The memory that I will hold most tightly to was watching a family I saw check in early into my time here walk out, both children by their side holding massive over-sized stuffed kangaroos, as they thanked the volunteers at the front desk, thanked any staff that was close enough to be thanked, and took one last look at the House that they had needed so dearly. There is so much that can be said for Ronald McDonald House Charities of Central Ohio, but none of those words embody what Ronald McDonald House Charities of Central Ohio truly is. I’m beyond thankful I had the chance to be even a small part of the mission, to experience what this House means to the families it serves, and to have met the people that spend their days focused on helping others through trials that most could not even imagine. The Ronald McDonald House has given me a truly meaningful experience, one that I will never forget.

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Behind the Scenes with a House Host

January 14, 2015

By Bob Tidwell

My name is Bob Tidwell. I am a volunteer at the Columbus Ronald McDonald on Tuesday night, and my role is the House Host. The volunteers on Tuesday night and the Family Service Managers are just great. I’m proud to be a part of that team.

The House Host position was created by RMH as it was expanding earlier last year when more rooms and more community spaces were added. This meant there was a greater need for helping patients and their families get checked in and settled at the Columbus Ronald McDonald House. Previously, I was a Housewarmer. When this new position was posted, I jumped at the opportunity as I enjoy the personal interaction with families, including the patients. In the process, I moved my hours later and later, as it seemed many families were checking in later after a long drive from their homes. Now I work from 6 p.m. to 10 p.m. on Tuesday evenings. I’ve checked in families from North Carolina, Western Pennsylvania, Boston and many other cities, states, and countries.

Some families arrive in Columbus in the morning and go immediately to Nationwide Children’s Hospital or any of the other area hospitals with their child. The family, minus their child (who has now been checked in to the hospital) then comes to RMH after an exhausting day at the hospital to get checked into the House. Their needs seem to be different than those families who come to RMH late with their child still in tow so I try to adapt.  However, these families all seem to have one thing in common—they look frightened and their look seems to say what is going to happen to my child? Either way there is visible relief when they understand there’s a place for them to eat and sleep. I tell them they are in the best place in the world—the hospital will take care of their child and RMH will take care of them with love and compassion.

When families check in, I like them to understand their basic needs will be taken care of:  where they will sleep and where they will eat. As we walk around, I try to understand their needs, particularly if they plan to be here a night or two or for an extended period of time. Laundry facility, a spa where they can get haircuts, gym, movies, game room, library, etc. For families who check in late and are worn out from the drive, I give them an “efficient tour” and encourage them to read the facility information in their room or explore the House when they have a free moment.

When I was a Housewarmer, I certainly had the ability to say hi to folks over the weeks and make this experience more personal for them. The position of House Host, however, makes it possible to remember names (not always) but at least remember them and why they are there. It seems a great idea to touch as many lives as possible and a great strategic decision by RMH to create this position.

I was so touched when one of our families, who I had checked in and seen many times since then, came up to me and asked if I had eaten. I told them I had not. They then offered me some of food they had prepared for themselves. I think it’s symbolic of the appreciation of the families to RMH.

I love it when families come in late and have a little girl in tow, invariably going into Children’s for special testing or a procedure. I ask if they would like to see The Princess Room. The joy and awe on these little faces (and the parents) is incredible when they see it and go in. Maybe the visit is for open heart surgery or some other complicated procedure and they won’t have a chance to see it again. It’s wonderful for me and hopefully for them as well.

I also volunteer at another area hospital’s emergency room every week, also where I have the opportunity to work with families of patients who are brought in for emergency treatment. The personal dynamics are virtually the same—fear of the unknown. Though at the hospital it’s more of a short term issue while at the Columbus Ronald McDonald House, unfortunately, is generally longer term. The support of RMH is an incredible benefit to our families and we should all feel proud for contributing.

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