By Linda Lutz, Bob Evans Farms
Every month, Brian and I look forward to going to RMHC. We get excited on planning the menu to make sure that we can put a smile on each and every face. The feelings I get are so overwhelming that I have been given this great opportunity to spend a couple of hours and make family members who are being challenge by medical issues with their children, have a home cook meal and be normal for just a little while. I can’t image what they are going through, and if we have those few hours to make these families happy, our job is done. I have grown to love the staff, and some of the families we have had the opportunity to see month after month. When we arrive and families come up to us and say they look forward to seeing us every month-it doesn’t get any better than that.
By Darla Stover, Program Director
The Columbus Ronald McDonald House is staffed 24 hours a day, 7 days a week. Even while our families are sleeping and re-energizing for the next day, 2 Family Services Managers are up all night tallying numbers for the day and preparing the House for the next day. The overnight staff takes pride in making sure that the kitchens, common areas and hallways are clean and the coffee is made so the families can wake up and worry only about one thing: taking care of their child. The Family Services staff at Ronald McDonald House Charities (RMHC) of Central Ohio is a group of 25 managers, some full-time employees but most are part-time. Some of the Family Service Managers have other full-time jobs, some are attending school and yet others have children of their own they are raising.
Family Service Managers (FSMs) check families in and out. When checking families in, FSMs make sure the families know the rules of the House, where all the amenities are located as well as offer emotional support to families who are going through perhaps the most difficult time in their lives. To welcome them to the Ronald McDonald House, each family is given a Thirty-One Gifts tote bag filled with a blanket, stuffed animal and many other goodies. While families are staying at the House, the Family Service Managers make sure they have everything they need and try to take away all of the worries associated with being away from home. FSMs give out toiletries, laundry detergent, alert the families when meals are ready, as well as discuss sensitive situations with hospital social workers. All of these tasks are done to make the families as comfortable and cared for as much as possible so their main focus can be taking care of their child. Aside from caring for our families, the Family Service Managers, are constantly processing room requests received from the area hospitals. In order to process a request, they must run a background check, confirm the child’s appointment as well as determine availability on the request day. FSMs inspect each room before placing a family to ensure cleanliness and a welcoming environment for the family soon to be staying there. Each family upon checkout is given Girl Scout cookies for their trip home. Although a donation is not required, each family is asked to contribute for their stay or to help families in the future to stay close to their hospitalized child.
Our Family Service Managers keep the House safe while the families are sleeping, eating, relaxing, playing and re-energizing. They lend a hand, smile, give a hug, and just listen. They are always in tune with the needs of each family. The Family Service Managers are a most caring and compassionate group of people that dedicate themselves to the care, safety and happiness of each family walking through the doors of the Ronald McDonald House. They have the incredible ability to set their own problems aside during their shifts and focus on the families’ needs and wants. Many times it is the first person that the family meets when walking into the House that leaves the biggest impression on them and their experience while they stay here. For this very reason, the Family Service Managers take great care of the families who may be very fragile, stressed and tired. This group of managers possesses the unique ability to be business-minded, safety conscious and compassionate all at the same time. The families of hospitalized children who stay at the Ronald McDonald House could not be accommodated without the help, love and care of our Family Service Managers. We are forever grateful for them.
By Carly Damman, Community Partnerships Associate
Food has a funny way of bringing people together. There’s something about the smell of food cooking in the kitchen, the hard work that goes into preparing for a large meal, the perfectly satisfied “full” feeling you get after the meal and most of all, the people you share the meal with.
Similarly, the sport of running creates a unique bond between former strangers. There’s something about the rush you get after a long run, the perfectly rhythmic pounding of the pavement as two people run together and the peace that surrounds a runner amidst the busy, chaos of everyday life. The bond of a group of runners can’t quite be explained until you experience it for yourself.
Not only was I able to witness this bond last week at the Team RMHC pre-race pasta dinner as a group of runners became fast friends through pasta and running, but I am fortunate enough to witness an even more special bond between families staying here at the Columbus Ronald McDonald House.
There can be up to 130 families staying at the House at one time. Most of them, total and complete strangers dealing with a broad spectrum of medical situations, coming from various parts of the US and world and speaking several different languages. Despite the vast differences between the families staying at the Ronald McDonald House, they share a common bond. They are all coping with the stress of having a seriously ill child in the hospital and they are finding hope and healing within the walls of our home away from home. Bonds quickly form between families as they connect with one another and find comfort through each other’s pain. Pain that becomes peace because of the Ronald McDonald House.
One of my most favorite moments in life is seeing connections form between people not because they come from similar backgrounds, wear the same clothes or come from the same place but because they share a unique bond that can hardly be put into words.
Team RMHC bonds over their mutual love for pasta and running but they also bond over their mutual love for our RMHC families. As they continue training and fundraising for our families, they are continuing to show me the power of a bond. A connection. A lasting unity that will empower others to share that same bond.
RMHC families bond over their mutual love for their children and grandchildren. The bond of love is one not easily broken. Virtually nothing can stand in the way of the love formed between a parent and child, certainly not even the devastating diagnosis of a serious illness.
Here at the Ronald McDonald House we’re in the business of keeping bonds strong. Bringing people together. Making connections. Sharing stories. Finding hope, love and healing when it doesn’t seem possible.
By Ryan Wilkins
This time of year makes my heart warm. I’m not totally sure what it is that makes me so glad. Nostalgia? A sense of gratitude? A reminder of what is most important in the world? Whatever the reason, I become full of holiday cheer. Maybe it’s more about the fact that we pause to think about the people in our lives that we care about most. Giving gifts will do that.
Have you seen the video where children have to decide between receiving a gift and giving their parents a special gift? If you haven’t seen it yet, watch it here. What is it about giving that is so moving? I watch these children willingly forsake their dream gift in order to give their parents something special. And when asked, their reactions are each the same. They put their own wants below the value of giving their mom or dad something special – and here’s the kicker – they understand the meaning of giving a gift. Their emphasis is on the act of giving, and not even specifically what they are giving.
This holiday season, I want to say “thank you” to everyone who has so generously supported the Ronald McDonald House. Whether through giving your time, talents, or treasure, you have made a tremendous impact on families just like Evelyn’s. And you give to the Ronald McDonald House so selflessly. We wouldn’t be able to do what we do without you.
So, from the bottom of my heart, thank you for all that you do, so selflessly, to support kids going through tough medical circumstances each and every day. I am so thankful for you.