Families

• There is a maximum occupancy of 4 people checked into the House per room.
• The Ronald McDonald House does not have housekeeping services. There is a laundry room in the basement where families can wash their clothes/sheets if needed. Laundry soap is free for families and can be requested at the front desk.

• Upon your checkout, you can help us get your room ready for the next family by placing all dirty laundry in a pile on the floor at the end of the beds, wiping down the surfaces in your bathroom, and taking out the trash. 

• Help keep the kitchens clean by placing your rinsed dishes in the dish racks and cleaning up after yourself.
• Kitchens are open for families to use from 5:00 a.m. to 11:00 p.m. Kitchens are closed overnight for cleaning.
• Label all personal food with name, date and room number that you place in the kitchen or guest fridges.
• Please do not store breast milk or medication in the guest refrigerators (see Family Services for an alternative solution).

• Please sign in at the front desk daily.
• Smoking (including vaping and marijuana), drugs and alcohol are not permitted anywhere in the House; and will result in immediate dismissal.
• All guests are expected to be involved in the care of the ill child.
• All children under the age of 18 must remain with a parent or guardian at all times.
• Checkout is within 2 hours of discharge or appointment completion.
• Please help keep all common areas clean and free of clutter.

Please visit the front desk to use/ask for the following: 

• DVDs
• Umbrellas
• Irons
• Medical Refrigerators
• Pack and Plays
• Toiletries
• Toilet Paper
• Trash Bags
• Laundry Supplies
• Cleaning Supplies 

• Basement: 
  • Family Laundry Room
  • Columbus Blue Jackets TV/Game Room/Arcade
• 1st Floor: 
  • Computer Room
  • Zoo Room
  • Kitchen & Dining Area
  • Renew-U Spa Room*
• 2nd Floor: 
  • Library
  • Exercise Room*
  • Music Room
  • Meditation Room
  • Red Shoe Lounge*
  • Upstairs Dining Area
  • Video Game Room*
• 3rd Floor:
  • Family Theater*
  • Lego Room*
  • Urban Market Play Room
  • Tressel Lounge
  • Columbus Clippers Room
  • Princess Room*
• Other Notable Spaces:
  • Rocket Ship Elevator
  • Rooftop Patio
  • Blue Jackets Stairwell
  • Backyard Spaces 

Rooms marked with * are locked or not always open to use. Please talk to the front desk for more information and access.